Some of the questions we receive
from our customers are answered below. If you have other
questions or would like more information about a product
we feature, please contact us with
your question or call our Customer Representatives at 1-888-738-3822
.
How Do I Place An Order?
When you click an Order link, you will be taken to our secure
server where you will set up your account. You will answer
an online questionnaire to provide information relevant to
your medical condition. Once you complete the questionnaire,
you will see a confirmation page to review your answers for
accuracy. At this point, you will submit your order for processing.
You may pay for your order by credit card (Visa), E-Check
or money order. If you have any questions please refer to
our contacts page.
What Happens Once I Submit My Order?
A US licensed physician will review the information you have
submitted and either approve or decline your request.
If approved, the physician will write the prescription and
send it to the pharmacy where it will be filled and shipped
to you via FedEx priority overnight. Your prescription will
include information explaining the usage, dose, and precautionary
information for your med. You will also receive contact information
for the pharmacist in case you have any questions after you
receive your med.
After placing your order you will be able to track it's process
in real-time by logging into the help desk. When your order
ships, the FedEx tracking number will be e-mailed to you
so you may track its progress through the FedEx system.
What Are Your Privacy & Security Policies?
Health Care Online.com is dedicated to patient
privacy and security. All information furnished is legally
protected under doctor-patient privilege laws.
Our on-line ordering system uses the latest in Secure Encryption
Technology. All personal and credit card information is submitted
with the highest level of security and precautions. Our system
also has safeguards in place to protect against credit card
fraud. Individuals attempting the fraudulent use of a credit
card will be reported.
How Does An Online Consultation Work?
Online consultations are a new concept in health care that
utilize the Internet to improve patient access to physician
care. The patient does not receive a traditional physical
exam by the physician, but rather completes an online questionnaire
and communicates with the physician using our secure online
communication tool. Although online consultations will never
take the place of traditional medicine, they do provide a
means for patients to receive treatment for a limited number
of conditions that, in certain circumstances, may not require
a physical exam.
Is This Legal?
In developing this new Internet medium for the delivery of
health care services, our organization is committed to meeting
and exceeding current regulations. Health Care Online.com
only utilizes US licensed physicians that practice in the
US. Our pharmacies are licensed to ship med to all 50 states
and employ licensed US pharmacists to provide you with the
highest standards of pharmaceutical care. All med is obtained
from legitimate pharmaceutical wholesalers, so you rest assured
you are receiving the same med as you would at your neighborhood
pharmacy.
What Prescription Medications Do You Dispense?
We only offer meds that can be prescribed from online consultations,
therefore we carry a very limited number of meds. No legitimate
online medical company will ever offer narcotics or addictive
meds via the Internet. The meds offered on our website do
not require a physical examination. A thorough review of
your medical history is sufficient.
What Are Your Shipping Rates And Policies?
Shipping
Once the pharmacy has received your prescription, it will
be filled and shipped by FedEx based on the shipping
preference of your choice.
FedEx Shipping
is available on all orders, costing as followa:
Fedex Standard Two-Day - $16.95
Fedex Standard Overnight - $ 19.95
We will notify you if there is a problem with your order
and you will receive a confirmation email when the pharmacy
ships your med.
We are unable to ship orders to P.O. Boxes at this time.
We must have an adult signature at time of delivery.
Please note that we do not ship to the following States:
Arkansas ((AR), Arizona (AZ), District of Columbia
(DC), Florida (FL), Iowa (IA), Kentucky (KY), Louisiana
(LA), Missouri (MO), Montana (MT), North Carolina (NC),
Nevada (NV), Oklahoma (OK), Texas (TX), Utah (UT), Virginia
(VA) or Wyoming (WY).
Cancellation Policy
You may cancel your order before your order is shipped
by calling 1-888-738-3822 .
Do You Ship Orders Everyday?
We do not process prescription orders on the weekend. If
you place an order after 2:00 pm Eastern Standard Time
on Friday, the order will be sent to the pharmacy and shipped
on Monday.
Can I Return My Medication For A Refund?
We are unable to accept returned prescription meds due to
Federal Law.
*SATISFACTION GUARANTEED*
Health Care Online.com guarantees your satisfaction with
our products and services.
If you do not receive your order the next business day, the
FedEx shipping is FREE!
We are committed to offering outstanding quality and service
and we are here to serve you 24 hours a day, seven days a
week. If you are unhappy with our service, please CONTACT
US and let us know the problem. We respond to ALL complaints
in a timely manner.
I still have a question! |
